Frequently Asked Questions
Find quick answers about shipping, payments, returns, tracking, and support.
How long does delivery take?
Orders are usually prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Delivery times may vary slightly depending on your location and courier operations.
How much does shipping cost?
We offer free shipping on orders over €30. Orders below this amount will have the applicable shipping fee calculated automatically at checkout.
All prices displayed on our website include VAT, where applicable.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link.
You can use the tracking link at any time to monitor your shipment until it arrives.
What payment methods do you accept?
We securely accept payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed by trusted payment providers.
Can I change or cancel my order?
Please contact us immediately at contact@zaloreia.com.
We can only modify or cancel orders before they have been shipped. After dispatch, you may request a return under our Return Policy.
What is your return policy?
We offer a 60-day satisfaction guarantee on eligible purchases.
Returned items must be unworn, unwashed, and in their original condition with all original packaging.
How do I start a return?
Email us at contact@zaloreia.com with your order number and the reason for your return.
We'll provide the return instructions and return address. Approved refunds are typically processed within 5–10 business days after inspection.
What if my dress arrives damaged or incorrect?
Please contact us within 7 days of delivery and include your order number along with clear photos of the issue.
We'll arrange a replacement, refund, or another suitable solution as quickly as possible.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you'd like a different dress, simply return your eligible item for a refund and place a new order.
Are your women's dresses covered by warranty?
Yes. Every women's dress purchased from Zaloreia is backed by our 30-Day Quality Assurance Warranty, covering manufacturing defects and production-related issues.
Do you ship internationally?
Yes. We currently deliver to:
- European Union
- Switzerland
- United Kingdom
- South Africa
If your country isn't listed, please contact us at contact@zaloreia.com and we'll be happy to check availability.
How can I contact customer support?
Our support team is here to help with orders, shipping, returns, warranty claims, and questions about our women's dresses.
Email: contact@zaloreia.com
Phone: +39 3556317701