At Zaloreia, we are dedicated to providing elegant, comfortable, and high-quality women's dresses for every occasion. Every garment is carefully selected to meet our quality standards, and we stand behind the products we offer. If your dress arrives with a manufacturing defect, we're here to make it right.
1. Warranty Coverage
All women's dresses purchased from Zaloreia are covered by a 30-day quality assurance warranty, starting from the date your order is delivered.
This warranty covers manufacturing defects such as:
- Faulty stitching or seam construction
- Broken or defective zippers, buttons, hooks, or fasteners under normal use
- Fabric defects present before first wear
- Manufacturing flaws affecting the fit or construction of the dress
- Defective lace, embroidery, pleats, prints, or decorative details caused during production
- Products delivered with manufacturing-related damage
2. What Is Not Covered
This warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by improper washing, drying, ironing, or garment care
- Shrinking, fading, color transfer, or fabric damage resulting from failure to follow the care label
- Damage caused by misuse, accidents, excessive stretching, snagging, or improper storage
- Alterations, tailoring, or repairs performed by third parties
- Damage caused by sharp objects, chemicals, pets, or external factors
- Loss, theft, or intentional damage
3. How to Submit a Warranty Claim
If you believe your dress has a manufacturing defect, please contact our customer support team within the warranty period.
Please include:
- Your order number
- A detailed description of the issue
- Clear photographs showing the defect
Our team will carefully review your claim and respond as quickly as possible.
4. Resolution Options
If your warranty claim is approved, Zaloreia may, at its discretion:
- Replace the defective dress
- Issue a partial or full refund
- Provide store credit for a future purchase
- Offer another suitable solution based on the circumstances
5. Claim Processing Time
Warranty claims are typically reviewed within 3–5 business days after all required information has been received.
If your claim is approved, we will send you complete instructions regarding your replacement, refund, or store credit via email.
6. Warranty Limitations
This warranty applies only to the original purchaser and only to products purchased directly from the official Zaloreia website.
Our liability is limited to the remedies described in this policy and does not extend to indirect, incidental, or consequential damages to the fullest extent permitted by law.
7. Dress Care Recommendations
To help preserve the beauty and longevity of your women's dresses, we recommend:
- Always follow the care instructions provided on the garment label.
- Wash with cold or lukewarm water using a mild detergent.
- Avoid bleach or harsh cleaning products.
- Wash similar colors together.
- Air dry whenever possible to help maintain the fabric's shape and quality.
- Iron on the recommended temperature for the specific fabric.
- Store dresses in a cool, dry place away from direct sunlight.
8. Contact Information
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us:
Store: Zaloreia
Address: Via Goffredo Mameli 38, 33170 Pordenone (PN), Italy
Email: contact@zaloreia.com
Phone: +39 3556317701
Full Name: Fatima Benzina